Merapar is a strong brand within the Media and Entertainment, growing very fast. TV is our first love but we are rapidly expanding into new areas such as IoT, Data Management and Analytics.

Being part of our global services business, with a growing Dutchs based operation, you will have the opportunity to assist the team in the further development of Merapar as the great place to work it already proves to be and this whilst delivering real and high value to our clients.

Driven by passion, we help clients to imagine, build and implement strategic infrastructures, workflows and consumer facing applications to bring content to users worldwide.

The people who work for Merapar are our primary asset and we encourage differences being an inclusive organisation. We invest in training and certification, e.g. in AWS technologies and Agile methodologies. We believe in Agile management and development principles and actively support our self-organising teams.

We are customer focused >> Engage. Don’t ignore.
We work as a team >> Work together. Don’t swim alone.
We improve, learn and share >> Advance. Don’t stagnate.
We encourage difference >> Be yourself. Don’t conform.
We deliver quality >> Excel. Don’t settle.

We are looking for

A driven Support Engineer with affinity for DevOps. You combine strong troubleshooting skills with a basic understanding of modern DevOps concepts to provide optimal support to our customers worldwide.
You like structure, think ahead, and know how to ask the right questions. Strong problem-solving and analytical skills, combined with a positive attitude.

As a Support Engineer, you are the technical point of contact for our managed service customers worldwide. You will work in a greenfield team where you will have significant responsibility. You analyse complex technical issues, work systematically on solutions, and remain calm under pressure. Additionally, you apply your knowledge of DevOps principles to improve operational processes and make support workflows more efficient.

Prefer to have hands-on experience in production environments with excellent communication skills (internal and towards customers) and people skills.

Education: HBO work and thinking level is a strong advantage.
Language skills: Good command of both Dutch and English languages.

Your Work Environment

You will be part of an international support team, with colleagues in both Veldhoven and Chile, ensuring 24/7 coverage for our customers. In this hands-on role, you will be actively involved in production environments and have the opportunity to further develop your technical skills. We are looking for someone who is not only strong in problem-solving but also communicates effectively and collaborates well with both the internal team and external customers.

Your responsibilities

Deliver quality support to our customers, according to our Service Level Agreements.
Respond to and efficiently resolve alerts and issues in customer environments.
Monitor and analyse metrics using tools such as Grafana, CloudWatch and Prometheus.
Collaborate with your team to implement improvements in managed Cloud environments.
Mainly support Public Cloud but also Private Cloud environments.
Able to navigate and work with systems based on AWS Lambda/serverless or container-based platforms such as Kubernetes and ECS.
To test and install new versions and functionalities of applications and systems, as well as performing tasks related to configuration and version & authorization management.
Document incidents, solutions and procedures to continuously improve our knowledge base.
During office hours you’ll work on the daily operations, to guarantee the quality of our systems.
24/7 Standby Support happens remote outside our office hours. If you work the 24/7 shift periodically, you are exempt from work during the day.

What do we offer?

A challenging position with significant responsibility and room for personal input. We have a dynamic work environment within a growing and innovative company. There’s also room for personal and professional development.

Wanna be part of us? Then join us!
Join us, and let's create something remarkable together. Be more than just an employee; be a vital part of a story that's still being written. If you would like to know more about the role, please contact Maud Mutsaars on 06-42851017 or apply for the role via the button on this webpage.